Refund policy
At Lanovia Health, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Eligibility for Returns
Products may be returned within 7 days of the delivery date.
To be eligible for a return, the item must be:
- Unused
- Unopened
- In its original packaging
Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used skincare products
- Products damaged due to misuse or improper handling
- Items returned after the 7-day return period
Return Process
To initiate a return, please contact us at:
📧 lanoviahealth@gmail.com
Include the following details in your email:
- Order number
- Reason for return
- Clear images of the product (if applicable)
Once your return request is approved, we will provide further instructions.
Refund Policy
After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
If approved:
- Refund will be processed within 7–10 business days
- Refund will be issued using the original method of payment
- Shipping charges (if any) are non-refundable
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos as evidence. We will arrange a replacement or refund as applicable.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service, as Lanovia Health is not responsible for lost return shipments.
Contact Information
Lanovia Health
📍 Islamabad, Pakistan
📧 Email: lanoviahealth@gmail.com