Shipping policy
At Lanovia Health, we aim to deliver your orders safely and on time. Please review our Shipping Policy below.
Shipping Locations
We currently ship within Pakistan only.
Orders are dispatched from our location in Islamabad, Pakistan.
Processing Time
Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
Estimated delivery time is 3–5 business days, depending on your location.
Delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
Shipping charges (if applicable) will be clearly communicated at the time of order confirmation.
Any promotional free-shipping offers will be mentioned explicitly.
Order Tracking
Once your order is dispatched, tracking details may be shared (where available) via WhatsApp, SMS, or email.
Incorrect Address
Please ensure your shipping address and contact details are accurate.
Lanovia Health is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
Delays & Courier Issues
While we work with reliable courier partners, Lanovia Health is not responsible for delays once the order has been handed over to the courier service.
In case of significant delays, we will assist you in coordinating with the courier.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with clear photos of the package and product.
We will review the issue and take appropriate action.
Contact Information
For any shipping-related questions, please contact us:
Lanovia Health
📍 Islamabad, Pakistan
📧 Email: lanoviahealth@gmail.com